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Netiquette Is Online Etiquette

Whether online or offline, manners make a difference.  I like to call internet etiquette, “netiquette”. A habit I learned a long time ago that has served me very well through the years is starting phone conversations with, “Hi John, it’s Kev. Do you have a quick minute or is this a bad time?” There are very few people who start conversations like this. It’s a huge show of respect to the person whom you’re calling. Make sure you’re doing the same thing online. Because I often have Facebook running in the background on my computer, people pop up in the chat box all the time and often just launch into conversations. And sometimes they’re people I don’t know well at all that start conversations with sales pitches. Yikes. Remember that most people are quite busy. Approach them politely and be respectful of their time. I guarantee you the outcome of …

You Only Have One Chance To Make A Good First Impression

I’m catching up on some work in a coffee shop between meetings. And a stranger just walked up to me and said, “You look older in person than you do on Facebook and the internet.” How’s that for an icebreaker? You think I’m gonna forget her? I doubt it. I smiled and replied, “Thanks. I cram a lot of living into every day.” Things that our parents and grandparents used to tell us when we were kids are still true. Things like, “You only have one chance to make a first impression.” And, “If you don’t have anything nice to say, don’t say anything at all.” Whether online or offline, people are people. Remember the things our elders taught us. They make sense. It’s very hard to go back and make a good first impression. All things being equal, people do business with and refer business to people they know, …

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You Don’t Need SMS (Social Media Stress)

If  you think that you have to stay up on every new bell and whistle on every Social Media site, you’re asking for a headache. And lack of sleep. And frustration. And stress. Most people have enough stress in their lives. They don’t need SMS (Social Media Stress). It’s the nature of technology to change quickly and without notice. I tell my audiences that when I get in the morning, one of the first questions I ask is, “What did they change on Facebook while I was sleeping?” And the audience laughs and when they stop laughing I tell them that I was serious. So relax. This technology stuff is only going to accelerate. Get used to it. Kind of like the way you get used to weather. You observe it, maybe predict it a little, but basically realize there’s not a lot you can do about it, except to buy …

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You Just Popped In My Head So I Thought I’d Call

We all have times during the day when someone pops in our mind. These are great opportunities to build and strengthen relationships. Just for fun, the next time someone pops in your mind, pick up the phone and call them. You’re probably busy and don’t have much time, so start the conversation like this, “Hi Joan, this is Kevin. I only have a quick minute, but you just popped in my mind and I’ve learned that when someone pops in my mind, I should call and at least say hi. HI! Again, I only have a real quick minute, so maybe we can talk longer another time. Anything I can help you with real quick before I have to run?” People will be amazed that you took the quick minute or two to call them and they’ll be glad you did. With all the high-tech, many people are forgetting the …

NATO Chiefs Use Facebook To Announce News To World

Just in case there’s still anyone out there who thinks that Social Media is a pet rock, mood ring, or hula hoop, we now have NATO Chiefs announcing the end of armed conflicts on Facebook. Reread that. On Facebook. But this really shouldn’t be so surprising. Social Media has always been a communication channel. And if you’re gonna go fishing, go where the fish are. With over 800,000,000 people on Facebook, announcing the end of armed conflict in Libya on Facebook just makes sense. And once you process that, wrap your head around this one: 75% of the world’s population has never even been online. Yup. There’s a wave coming like we can’t even imagine. Exciting time to be alive.  

What Happens In Vegas, Doesn’t Stay In Vegas

I’m staying and speaking at the MGM Grand in Las Vegas for a few days this week. I love Vegas and think everyone should get a dose of alternate reality from time to time. The saying “What happens in Vegas, stays in Vegas”, may have worked 20 years ago, but it doesn’t hold water now. The world is getting smaller and what goes around, comes around. Social Media is creating a more transparent world. This isn’t a bad thing. So do good things. Add massive value at every opportunity. Pay it forward. Because information travels literally at the speed of light. By seeking to serve, you create more opportunities to serve. And that’s true regardless of whether you’re in Topeka or Las Vegas. Sooner or later we reap what we sow. So sow good. We can’t outrun our character, and what happens in Vegas, doesn’t stay in Vegas.

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Organic Growth Is Natural In Social Media

We can learn a lot from nature. In nature, few things grow extremely quickly. Things have their own pace and rarely spike in terms of growth rate. As you are growing your LinkedIn Connections, Facebook Friends and Twitter Followers, remember nature. Remember that slow and steady wins the race. And then remember that Social Media isn’t a race. Be leery of the folks who tout offers to “Grow your followers by 50 bajillion in 5 minutes” and crap like that. Be very leery. How unnatural. Yes, Social Media enables us to communicate with more people and much more quickly. But remember that relationships aren’t rushed. And effective Social Media is all about relationships. I don’t know exactly what ‘organic’ means, although I heard the word used a lot in business over the last few years. It’s one of those buzz-words that’s in style right now. I’ll use the word ‘organic’ …

People Are People Wherever You Go

I travel a lot. I get to see some amazing places and visit some incredible locations. I get to eat in fine restaurants and also at McDonald’s. I stay in five-star resorts and in fleabag motels. I experience a lot of contrast on a daily basis. And no matter where I go, there’s always one thing that’s consistent. People are people wherever you go. Regardless of whether they’re wearing a Rolex or a Timex, whether they’re picking me up at the airport in a Mercedes S500, or a rusted out Yugo, whether they’ve got a bunch of letters after their name or they can barely write, people are the same wherever you go. We all want to be appreciated, have fun, be loved and feel safe. We want to be happy. We want to make a difference. We want to have an impact. Remember this as you’re spending time on …