Lighten Up, Francis….

A long time ago, I was very “professional”, “corporate” and somewhat formal in my emails, proposals, etc like most people are and I had success. And then I eventually brought more of my personality into my biz dealings, and I still delivered valuable info and content in my communications, but I changed my greetings and endings and had even more success. I noticed that when I start my emails, proposals, etc with things like “Hi Bob, I hope you had a great holiday season and didn’t gain 15 pounds like I did” or “Hi Bob, Did you see that Broncos game? I haven’t seen choking like that since the Heimlich video in high school health class” and ended my emails, proposals, etc with things like “And don’t forget that Valentine’s Day is coming up so get your wife something nice. Think about what you’re planning to spend on her gift …

Your Newsletter And Ezine Isn’t A “Touch”

We all get various newsletters, ezines, etc. Many people and organizations who send these out think that they’re “touches”. That’s marketing speak for impersonal mass communication. They’re not bad things, but let’s not pretend that they are in any way personal. When I work with my clients and I teach them and help them develop their own simple “High-Tech/High-Touch Relationship Marketing System”(TM) we don’t consider those newsletters, ezines, etc as touches. They’re normally accepted and expected forms of communication, but they’re not touches. When someone says “that touched me” they’re probably not saying this in reference to a newsletter they just received. Ever. But when you take a sincere interest in someone and add value to them in a personal way, you better believe you’re touching them. When I care enough to learn what’s important to you, where you went to school, your spouse’s name, your favorite sports team, your …

One Conversation At A Time

No matter how many Facebook friends, LinkedIn connections or Twitter followers you have, nothing happens until a conversation is started. A billboard on the highway isn’t a conversation. While most people are running around trying to get more “likes” remember that business is conducted one to one. You can use Social Media to broadcast your message, but at the end of the day, biz is conducted one to one. This may sound obvious, but just look around. Very few people and even fewer organizations understand this. Take a deep, sincere interest in the one person you’re speaking with right now. Whether you’re speaking to them face to face, by phone, or on a Social Media site. Your success always occurs in a conversation. Never outside of a conversation. One conversation at a time.

Make Them Smile

The top 20% of your clients probably wouldn’t mind it if you picked up the phone, called them and told them that you care about them and asked them if there’s anything you could do for them today to make them smile. The bottom 20% probably wouldn’t mind it either. Perhaps just start with one client.

End Of January High Touch Recap

We’re almost at the end of January, and I’ll bet none of your competitors have picked up the phone, send a postcard, or dropped by with a Frappa-Macha-Lacha-Whatever to any of their prospects, clients, Networking Partners or Strategic Alliances so far in 2014. It really is so easy to differentiate yourself from everyone else in your industry. High touch always makes an impact. Only every time.


Choose To Be Grateful In Biz And You’ll Have More To Be Grateful In Biz For

An often overlooked component of a successful business is gratitude. Anyone who has had some success in biz understands that you better make the customer or client happy through the sales process. And for most businesses, that’s where they end. Once the deal is consummated, product purchased, etc., they probably couldn’t pick their client out of a line-up. How do you show your gratitude to your clients on an ongoing basis? Do they feel the love? If so, for how long? What if you expressed your gratitude in some way and continued to do so over time? I’m not talking about in a weird, stalker-like way. I’m talking about in a way that’s sincere and keeps you top of mind. What if after they became your client, you remembered something unique from the sales or on boarding process and politely reminded them of that and thanked them for it. What …

You’re A Mosquito In A Nudist Colony Of Opportunity

We have almost unlimited ways to connect with each other. When you meet someone either personally or professionally do you look to connect with them on LinkedIn, Facebook and Twitter? I do. It’s a good habit to start. Then after you connect online, offer to help them in some way. Without an agenda. And not so they can owe you. There are a lot of people who are out of work for long periods of time, tolerating jobs that they hate, dealing with clients they’d love to fire, and a hundred others types of soul-sucking torture. The reason they’re living in this situation has nothing to do with the economy, the Democrats, the Republicans, global warming, the Mayan calendar, or any other excuse. It has to do with the fact that most people don’t understand that all things being equal people do business with and refer business to people they …


Timely Follow-Up Will Always Be Important

We’re all running faster than we’ve ever run before. And when we’re cruising at Mach 5 with our hairline on fire things tend to fall through the cracks. With the ever-increasing amount of LinkedIn connection requests, Facebook posts, tweets, and a million other things including email that come at us every day, it’s easy to get backed up. Social Media Constipation. It’s still important to get back to people in a timely manner and it will always be important. This is something that I work on on a daily basis. Sometimes I’m on top of my communications and sometimes I’m backed up. Way backed up. It would be easy for you and me to use the “I’m so busy” excuse. But that’s a cop-out. We make time for the things that are important to us. And our relationships are very important. People may forget what we say, but they never …

Gifts That Are Not In Little Blue Tiffany Boxes

As you’re winding down 2011, I’m sure you’re taking a few minutes to review the year and take stock of how it all panned out. Did you hit your goals? Did you have goals? How did your job or business fare in 2011? Despite the economic tsunami, did you stay afloat or perhaps even thrive? Think about your professional and personal relationships. How are you doing with the people you work with? Look back at December of 2010 and think of how your professional relationships were then and ask yourself if there’s been any change between then and now? Is it for the better or worse? There is no status quo in relationships. How about your personal relationships? How’s it going with your spouse, kids, relatives, and friends? Take a minute and ask yourself if these relationships are getting stronger or are they getting weaker? Remember that kids often spell …